Privacy Policy
Your health information is deeply personal, and we treat it that way. This policy explains how Artemis Apotheca, operated by Samantha Hardes-Ackerman, ABN 21 698 865 209, collects, uses, stores and protects your personal and health information.
We comply with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and the Health Privacy Principles in the Health Records and Information Privacy Act 2002 (NSW).
What we collect
Contact details: your name, date of birth, address, email and phone number
Health information: your health history, symptoms, medications, supplements, lifestyle, emotional wellbeing and anything else you share during consultations
Test results, and reports from other health practitioners you choose to share
Consultation notes and treatment plans
Payment and billing details (card details are handled by our payment provider, not stored by us)
Basic website data, such as pages visited, collected through our website platform
How we collect it
Mostly directly from you: through intake forms, consultations, emails and bookings. With your consent, we may also receive information from testing laboratories or other practitioners involved in your care.
Why we collect it
To provide safe, individualised naturopathic care
To manage bookings, payments and reminders
To order prescriptions and functional testing on your behalf
To communicate with you about your care
To meet our legal and professional obligations
We will only use your information for these purposes, or as you otherwise consent to, or as required by law.
Who we share it with
We never sell your information. We share it only as needed to care for you:
Our practice management system, Cliniko, which stores records and handles bookings
Online practitioner dispensaries, vita.ly or Dispensary & Co, to fill your prescriptions
Testing laboratories, Microba or NutriPATH, when you agree to functional testing
Our payment provider, Stripe
Other health practitioners, only with your consent
We may also disclose information where required or authorised by law, or to prevent a serious threat to someone's life, health or safety.
Overseas disclosure
Some of our service providers, including Cliniko's subprocessors and our website platform, operate in the United States. Where information is held or accessed overseas, we take reasonable steps to ensure it is handled in line with Australian privacy law.
How we store and protect it
Your records are kept in Cliniko, a secure, password-protected practice management system. We take reasonable steps to protect your information from misuse, loss and unauthorised access.
We keep health records for at least 7 years after your last consultation, or until you turn 25 if you were under 18 when we collected them, as required by NSW law. After that, records are securely destroyed.
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner.
Accessing and correcting your information
You can ask to see or correct the information we hold about you at any time by emailing samantha@artemisapotheca.com. We will respond within 30 days. In rare cases the law allows us to refuse access; if so, we will explain why.
Website and cookies
Our website uses cookies and basic analytics through our website platform to understand how the site is used. You can manage cookies through your browser settings. Booking forms are handled securely through Cliniko.
Concerns and complaints
If you have a concern about your privacy, please contact us first at samantha@artemisapotheca.com, and we will respond within 30 days.
If you are not satisfied, you can contact:
The Office of the Australian Information Commissioner: oaic.gov.au or 1300 363 992
The NSW Information and Privacy Commission: ipc.nsw.gov.au or 1800 472 679
Changes to this policy
We may update this policy from time to time. The current version will always be on this page.
Last updated: 26th October 2026